Cancellation & Refund Policy
This policy applies to all purchases made on unboxingkorea.com. By placing an order, you agree to the terms below. All prices are shown and charged in USD.
1. Order Cancellation (Before Dispatch)
You may cancel your order free of charge at any time before the item has been dispatched. Contact us by phone (+82 10-2609-0849) or email (angrybro.kr@gmail.com) with your order number, and we will cancel the order and issue a full refund to your original payment method.
2. Cancellation After Dispatch
Because we offer same-day delivery within Seoul (typically within 3 hours), orders enter dispatch quickly. Once an item has been dispatched, the order can no longer be cancelled in transit. You may instead request a return under Section 3 after the item is delivered.
3. Returns & Refunds
You may request a return within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging with all tags attached. Once the returned item passes inspection, we will refund the full product price to your original payment method. Return shipping costs are borne by the customer, except in the cases described in Section 4.
4. Defective, Damaged, or Incorrect Items
If your item arrives defective, damaged, or different from what you ordered, please contact us within 7 days of delivery. We will offer a free replacement or a full refund, including all shipping costs. Please keep the original packaging and photos of the issue to speed up processing.
5. Refund Processing
Approved refunds are issued to the original payment method within 3–7 business days after cancellation or after the returned item passes inspection. Depending on your card issuer, it may take additional time for the refund to appear on your statement. Refunds are made in USD; your card issuer’s exchange rate at the time of the refund may cause minor differences in the amount shown in your local currency.
6. How to Request a Cancellation or Refund
Contact our customer center with your order number:
- Phone: +82 10-2609-0849 (9 AM–10 PM KST)
- Email: angrybro.kr@gmail.com
This policy is provided in accordance with the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea. Nothing in this policy limits your statutory rights.
