Last updated: August 4, 2026
1. Agreement
These Terms of Service govern your use of unboxingkorea.com and the services provided by Hana For You (하나포유) (“Unboxing Korea”, “we”, “us”). By placing an order on this website or by messenger (WhatsApp, LINE, WeChat, KakaoTalk, email), you agree to these terms and to our Privacy Policy and Cancellation & Refund Policy.
2. Our Services
- Suitcase sales with delivery: we sell new suitcases from our own stores in Seoul and deliver them to your hotel, accommodation, or other address in Seoul.
- Concierge services: on request, we provide shopping assistance, lost-item recovery and shipping, and other errand services in Korea, each confirmed individually with a fixed quote before payment.
3. Orders
Orders may be placed through this website’s checkout or by messenger. An order is confirmed when we acknowledge it and payment is completed. For messenger orders, we will confirm the item, total price, delivery destination, and estimated delivery time before sending a payment link. Please make sure the hotel name and guest name you provide are accurate — we rely on them for delivery.
4. Prices & Payment
Prices are shown in US dollars unless stated otherwise and include the product and delivery within Seoul as described on the relevant page. Payment is processed securely by Stripe (Visa, Mastercard, Apple Pay) or PayPal; we do not store your card details. Nothing is charged until your order is confirmed.
5. Delivery
We deliver within Seoul, typically the same day and in as fast as 2 hours for central areas, during our operating hours (10:30 AM – 11:00 PM KST, daily). Unless you arrange otherwise, we hand your order to your hotel’s front desk or reception under your name and send you photo confirmation. Delivery to the front desk with photo confirmation constitutes completed delivery. Delays caused by inaccurate delivery information, hotel policies, or events beyond our reasonable control (weather, traffic control, etc.) may extend the estimated time; we will keep you informed.
6. Exchanges & Refunds
Exchanges and refunds are handled under our Cancellation & Refund Policy. In short: contact us on the channel you ordered from; unused items with tags attached are eligible for exchange or return as described in that policy. Statutory consumer rights under Korean law are not affected by these terms.
7. Liability
We are responsible for delivering the correct, undamaged item as ordered. Once an order has been handed to your hotel’s reception with confirmation, storage and handover to you are managed by the hotel. To the extent permitted by law, our liability for any claim is limited to the amount you paid for the relevant order. Nothing in these terms limits liability that cannot be limited under Korean law.
8. Intellectual Property & Acceptable Use
All content on this website (text, photos, videos, branding) belongs to Unboxing Korea or its licensors and may not be copied for commercial use without permission. You agree not to misuse the website or place fraudulent orders.
9. Governing Law & Disputes
These terms are governed by the laws of the Republic of Korea. We will always try to resolve any issue directly with you first — just message us. Unresolved disputes are subject to the competent courts of the Republic of Korea; consumers may also seek mediation through the Korea Consumer Agency or the e-commerce dispute mediation bodies.
10. Business Information & Contact
Hana For You (하나포유) · CEO: Kyung-sook Um (엄경숙)
120-dong 103-ho, 21 Wolgye-ro 45-gil, Nowon-gu, Seoul, Republic of Korea 01883
Business Registration No.: 326-46-01326 · Mail-Order Sales Registration No.: 2026-Seoul Nowon-0974
Phone: +82 10-2609-0849 · Email: ohytto@naver.com
We may update these terms from time to time; the latest version will always be posted on this page and applies to orders placed after it is posted.
